Team

Management/Client Team

Background

Caroline joined Recovery Options in late 2020, bringing with her a strong foundation in small business ownership, community engagement, and a Diploma in Community Services. Since then, she has progressed into senior leadership and operational roles, overseeing teams that support participants with complex and high intensity needs.

Caroline has played a key role in leading Recovery Options through multiple compliant audits, demonstrating a strong understanding of quality, safeguarding, and regulatory requirements. Her experience extends to overseeing services for participants with high intensity support needs and those requiring palliative care, from a case management and care coordination perspective.

In addition to her operational leadership, Caroline serves as Head of Human Resources and Culture. In this capacity, she leads workforce development, supports staff wellbeing, and manages HR matters, including performance management and dispute resolution. She plays a central role in cultivating a positive, accountable organisational culture that promotes continuous improvement and best practice across the organisation.

Caroline is also the organisation’s Authorised Program Officer (APO) and is responsible for the oversight, authorisation, and monitoring of restrictive practices, ensuring their use is compliant with legislative requirements and aligned with participant safety, rights, and least restrictive principles.
She is deeply committed to continuous improvement, service excellence, and fostering a positive, accountable culture within the organisation.

Interests

Outside of work, Caroline enjoys yoga, gardening, DIY projects, spending time with family, and exploring nature.

Aspirations

Caroline is passionate about continuing her professional growth within Recovery Options, supporting meaningful outcomes for participants, and contributing to strong, connected, and high performing teams.